Web live chat
Additionally, the pain of having to dial a 1-800 number and navigate through a maze of numeric options is non-existent.
An ATG Global Consumer Trend study found that 90% of customers consider live chat helpful and an survey found that 63% were more likely to return to a website that offers live chat.
Hover over the logos below to see what a few users are saying about Snap Engage.
Locate prospects & customers in your site, analyse through which source they have entered your site and find what pages they are looking at.
Improve website visitor tracking by constructing a successful navigation plan for your site.
With features like real-time chat supervision, chat takeover, and chat transcript review, as well as thorough analytics such as rating reports and operator efficiency reports, ensuring consistent customer service is only a few mouse clicks away.
More Details Our patent-pending Maximum On™ technology ensures 100% uptime Service Level Agreement (SLA) so that your website is always available when your visitors are online.
The report goes on to say: “62% reported being more likely to purchase from the site again.
A further 38% of respondents said they had made their purchase due to the chat session itself.
Whether your goals are boosting sales or customer satisfaction, conversations with real humans are the key to happy customers.