Web live chat

Posted by / 11-Aug-2017 10:16

Web live chat

Additionally, the pain of having to dial a 1-800 number and navigate through a maze of numeric options is non-existent.

An ATG Global Consumer Trend study found that 90% of customers consider live chat helpful and an survey found that 63% were more likely to return to a website that offers live chat.

Hover over the logos below to see what a few users are saying about Snap Engage.

Locate prospects & customers in your site, analyse through which source they have entered your site and find what pages they are looking at.

Improve website visitor tracking by constructing a successful navigation plan for your site.

With features like real-time chat supervision, chat takeover, and chat transcript review, as well as thorough analytics such as rating reports and operator efficiency reports, ensuring consistent customer service is only a few mouse clicks away.

More Details Our patent-pending Maximum On™ technology ensures 100% uptime Service Level Agreement (SLA) so that your website is always available when your visitors are online.

The report goes on to say: “62% reported being more likely to purchase from the site again.

A further 38% of respondents said they had made their purchase due to the chat session itself.

Web live chat-23Web live chat-28Web live chat-65

Whether your goals are boosting sales or customer satisfaction, conversations with real humans are the key to happy customers.

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